Connect
Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.
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Live Chat Best Practices That Actually Work (+ Common Mistakes)
You’ve probably seen it: that little chat bubble popping up in the corner of a website, offering help in real time. And when it’s done right, it’s magic. Quick answers, zero phone queues, and a human touch that makes customers feel heard. But not all live chat experiences are... read more
Smart Ways to Improve Your Contact Center Average Handling Time
It was 4:58 p.m. on a Friday when Mia, a customer support lead at a fast-growing tech company, noticed something odd. Despite hiring new agents to handle calls, call queues were long, customers were frustrated, and her team felt the heat. The culprit? Average handling time — or... read more
Connect with customers
LiveChat® is a complete customer service platform that delights your customers and fuels your sales
Best Live Chat Software – a Live Chat Solution for Multiple Websites
If you're running more than one website, you already know that juggling customer conversations can feel like hosting three parties without spilling your drink. Whether you're managing different brands, targeting new markets, or simply trying to keep your services neatly... read more
Live Chat Etiquette Tips for Agents and Managers in 2025
Live chat has emerged as one of the most preferred and powerful channels for customer support. Whether it’s a quick question, a product issue, or a complex service request, customers now expect real-time assistance and want it to feel human, respectful, and efficient. That’s... read more
Conversational Marketing: Building Strong Customer Relationships
We all want to understand customers' expectations, and to do so, we need to talk with them. Conversation is the easiest way to do good marketing. It's easier in traditional marketing, where valuable customer conversations are at your fingertips. We communicate not only through... read more
Top Facebook Chat Plugin Alternatives for Your Business
On May 9, 2024, Facebook officially shut down its free Chat Plugin, a favorite tool for businesses to connect with their customers through Facebook Messenger. For many, this change left a big gap in how they interact with website visitors and respond to customer queries.... read more
What Is Live Chat? Benefits and Essential Features for Your Business
We all know that customers want quick, easy, and personal ways to connect with businesses. That’s where live chat comes in — a powerful tool that lets businesses meet those expectations while building stronger relationships with their audience. Live chat simplifies providing... read more
How Businesses Can Navigate AI Regulations in the EU and US
Artificial intelligence (AI) offers incredible innovation opportunities and significant regulatory challenges. Businesses must navigate the complex regulatory environments of the EU and US to succeed in leveraging AI responsibly. Whether you’re developing AI systems or... read more
Navigating the Importance of Customer Relations in Support Teams
How support teams handle customer interactions, from resolving issues promptly to creating a positive and personalized experience, can mean the difference between a loyal advocate and a lost opportunity. This article explores the strategies, challenges, and best practices... read more
How to Apologize to Customers (not ‘Sorry for the Inconvenience’)
When getting customer service help, how often do you hear the phrase "Sorry for the inconvenience"? Does it make you feel better and more relaxed, or do you get even more frustrated? The latter, I'd say. "Sorry for the inconvenience" lacks an authentic feel and comes across as... read more
Working Together as a Team: How to Achieve it?
As Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships.” Working together as a team is essential, and it allows you to exchange ideas, create big projects, and follow through with established goals. So, how do you effectively work in a... read more
How to Successfully Get Started with Email Marketing
Do you remember the time when your parents were checking their mailbox and after opening it - they were flooded with leaflets and advertisements? Same thing happens today in the viral world. We’re swamped in advertisements! You open your Facebook account and see two or three... read more
How to Handle Negative Comments on Social Media Like a Pro
If you’ve read my latest post about lion customer taming, you may think: OK, I’ve seen a post about dealing with customer complaints, but there was nothing about dealing with complaints via social media! That’s because dealing with negative comments on social media is different... read more
Best Practices for Pre-Chat & Post-Chat Surveys with LiveChat
Knowing your customers is a must, and that’s what LiveChat is all about. To deliver valuable support and address your customers’ needs, you should first know who you’re connecting with. Also, once you’ve connected with a customer, you may want to ask for opinions and feedback, or... read more
3 minutes
Feb 5, 2024